Firstly, I'm in the UK so I'm only interested in UK retailers. I've purchased mobiles and tablets from various high street stores and online shops and they all have varied levels of customer service when a phone develops what I believe is a warranty issue during the warranty period. Some of the retailers make me feel like I'm on trial and have to prove that there is an issue, while others send out a new phone to arrive the day after I report the issue and request that I ship the faulty phone back within 30 days. My most recent phone (a Nexus 5) was purchased from Expedite Electronics and my phone has been with them for almost 4 weeks now.
My personal experience so far is:
Amazon - best customer service. As mentioned earlier, when I reported a phone fault, they sent out a new phone that I received the very next day and gave me 30 days to send them back the faulty phone. I had the working replacement phone within 18 hours of reporting the issue.
Google Play store - similar to Amazon, they send out a new phone first and request the old phone is sent back in due course. Obviously, like Amazon, they would charge your credit card if they didn't receive the faulty phone.
Tesco Direct - they collect the faulty device when they deliver the new device. No fuss at all when reporting an issue, I think delivery for new device is normally arranged for next day or may be in 2 working days.
PC World - take one to two weeks to investigate and repair any issues. Can sometimes make you feel like you're on trial and have to prove there is an issue. Still takes a week or so even if they come back with "no fault found".
Argos - similar to PC World
Expedite Electronics - not technically a UK retailer but they say they can take up to 28 days to resolve warranty issues. I thought this would be a very upper limit and in most cases it'd be done sooner but may be not. 28 days is a long time to be without a phone.
My question is, what other UK retailers are in the same league as Amazon/Google Play/Tesco when it comes to after sales customer service? Ones that do not make you feel like you're on trial when there is a warranty issue and ones where ideally they allow the new device to be sent out before receiving the faulty device, or at the very least, a very quick turn around time.
TIA
My personal experience so far is:
Amazon - best customer service. As mentioned earlier, when I reported a phone fault, they sent out a new phone that I received the very next day and gave me 30 days to send them back the faulty phone. I had the working replacement phone within 18 hours of reporting the issue.
Google Play store - similar to Amazon, they send out a new phone first and request the old phone is sent back in due course. Obviously, like Amazon, they would charge your credit card if they didn't receive the faulty phone.
Tesco Direct - they collect the faulty device when they deliver the new device. No fuss at all when reporting an issue, I think delivery for new device is normally arranged for next day or may be in 2 working days.
PC World - take one to two weeks to investigate and repair any issues. Can sometimes make you feel like you're on trial and have to prove there is an issue. Still takes a week or so even if they come back with "no fault found".
Argos - similar to PC World
Expedite Electronics - not technically a UK retailer but they say they can take up to 28 days to resolve warranty issues. I thought this would be a very upper limit and in most cases it'd be done sooner but may be not. 28 days is a long time to be without a phone.
My question is, what other UK retailers are in the same league as Amazon/Google Play/Tesco when it comes to after sales customer service? Ones that do not make you feel like you're on trial when there is a warranty issue and ones where ideally they allow the new device to be sent out before receiving the faulty device, or at the very least, a very quick turn around time.
TIA
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