Hey there, this is my second post on here. I'm amazed that it's my second time having bad experiences with the Zenfone 2 when I see everyone so happy with it. Ok, here I go.
A month ago, my (one month old) phone died, you can check the issue and answers here: http://forum.xda-developers.com/zenf...-dead-t3149072
I asked for a replacement and was denied, sent the phone for RMA instead (spent around to send it and another to get it back, cause I live in South America and had to pay for any costs sorrounding mailing).
I was pretty frustrated already, because I had chosen to spend 0 for a phone for the first time in my life and I ended up spending 0. I expected it to return at least in better shape than how I sent it. When it got back, it had a deep scratch on the case cover that barely missed the camera lens by a milimeter (apparently someone used an xacto knife to cut the foam wrap open and did it so well it even cut through the phone, real classy RMA service indeed).
I emailed Asus about the problem and wrote a review on Amazon posting the before/after pictures and whatnot. Asus replied they'd send me a new case cover at no cost, which I was really satisfied with. The phone worked fine for 10 days.
Yesterday when I woke up and turned off the phone's alarm clock, it went dead and then it started turning on and off repeatedly on its own. I got scared so when it turned on finally, I turned it off and left it like that the whole morning cause I had to go to work. At 12:30 in the afternoon I decided maybe it was a good time to check on it and when I grabbed it I realized it was really, REALLY hot, like 'about to burst into flames' hot. I freaked out and pried the case cover open and took out the sim and memory card, left the phone on the floor so that it would cool down. An hour later it was still hot. Two hours later it cooled down but it kept turning on and off on its own.
I only use Asus accesories and I've never dropped the phone, I've never rooted it nor customized it in any way (haven't even had time to do much with it, actually) so what's happened just eludes me. I'm really mad about this and I want to ask you what I should do.
I sent an email to Asus asking for a refund, but even IF they do agree to that I'll have to send the phone back, and by the time this is over I'll have spent the price of two Zenfone 2 in, like, 3 months.
I don't even have money left to buy another phone, I'm not sure what I should do and want to ask if anyone here has experienced similar issues or knows how to solve this.
Is ASUS Customer Service and RMA always like this? Is it because I live very far away and can't sue the reason they might not be taking my case seriously?
Sorry if it's too long or rant-ish, I'm just over my head with this phone x_x
thanks!
A month ago, my (one month old) phone died, you can check the issue and answers here: http://forum.xda-developers.com/zenf...-dead-t3149072
I asked for a replacement and was denied, sent the phone for RMA instead (spent around to send it and another to get it back, cause I live in South America and had to pay for any costs sorrounding mailing).
I was pretty frustrated already, because I had chosen to spend 0 for a phone for the first time in my life and I ended up spending 0. I expected it to return at least in better shape than how I sent it. When it got back, it had a deep scratch on the case cover that barely missed the camera lens by a milimeter (apparently someone used an xacto knife to cut the foam wrap open and did it so well it even cut through the phone, real classy RMA service indeed).
I emailed Asus about the problem and wrote a review on Amazon posting the before/after pictures and whatnot. Asus replied they'd send me a new case cover at no cost, which I was really satisfied with. The phone worked fine for 10 days.
Yesterday when I woke up and turned off the phone's alarm clock, it went dead and then it started turning on and off repeatedly on its own. I got scared so when it turned on finally, I turned it off and left it like that the whole morning cause I had to go to work. At 12:30 in the afternoon I decided maybe it was a good time to check on it and when I grabbed it I realized it was really, REALLY hot, like 'about to burst into flames' hot. I freaked out and pried the case cover open and took out the sim and memory card, left the phone on the floor so that it would cool down. An hour later it was still hot. Two hours later it cooled down but it kept turning on and off on its own.
I only use Asus accesories and I've never dropped the phone, I've never rooted it nor customized it in any way (haven't even had time to do much with it, actually) so what's happened just eludes me. I'm really mad about this and I want to ask you what I should do.
I sent an email to Asus asking for a refund, but even IF they do agree to that I'll have to send the phone back, and by the time this is over I'll have spent the price of two Zenfone 2 in, like, 3 months.
I don't even have money left to buy another phone, I'm not sure what I should do and want to ask if anyone here has experienced similar issues or knows how to solve this.
Is ASUS Customer Service and RMA always like this? Is it because I live very far away and can't sue the reason they might not be taking my case seriously?
Sorry if it's too long or rant-ish, I'm just over my head with this phone x_x
thanks!
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