[Q] Huge problem

I have a serious problem ... My Motorola xt1064 can't access to Network operators, showing me the message "Error while searching for networks " every time I go into the network options. I believe the problem is that there is a problem with the phone ICCID .I don't know what that is, but when going into the CQA Test in the SIM Card option the following appears:


PHONE ICCID: PHONE_ICCID_UNKNOWN
SIM ICCID: 89550660639000666192

and the following message is shown in red:

PHONE ICCID Compare with SIM ICCID: ERROR

How do I solve this problem?