Notification problems for Emergency and DND

I have 2 problems that might be related. I am unsure.

1. I am not getting emergency notifications. I see the alert listed when I tap Emergency, but no notification. Extreme, Servere and Amber are all checked. It is also supposed to repeat every 15 minutes & play notification sound and vibrate. Nothing
I am told the alert is supposed to override DND, but this did not.

2. My DND is not turning off according to schedule. The settings are:
DND turned on until turned off & set to priority
Auto decline checked
Play Alarms checked
Events and reminders off
Calls on
Message on
Calls or messages from Approved contacts only
I have set up a list of approved contacts
Schedule for Priority (previously I had it set up for mon-sat begin at 9:00pm until 5:00am next day. HTC tech support suggested I set up a new schedule so I created a new one for just today starting at 8:00 until 6:00am tomorrow)

Previously I tried having my bank (which is on the approved contacts list) sent a text. No notification sound. I tried calling from a non-approved phone number and it went straight to vm. After setting up the new schedule, I tried another text from my bank. No notification. When I turned off DND I get the notification.

HTC chat tech support was less then helpful. As I was setting up the new schedule he asked quickly 2 times if I was there then disconnected. LOL

I could set it up on tasker but I like the fact if someone calls within a few minutes it will ring through.

Thanks everyone