Need info

Hey guys. Verizon has totally messed up my bill now I am without service cause they didn't fix what was needed to be fixed from their part on my bill so it has gotten to high to pay. I'm stuck trying to figure out what to do. I don't want to sell this note 4 but it looks like I'm without an option. I do want to go to straight talk but I can't bring this phone over to it unless it's unlocked and they won't give me the code cause of my bill. What are my options here. Any help is appreciated.

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