I've run into a bit of a roadblock in the process of unlocking my HTC One E8 from Sprint. I called up Sprint and received an unlock code; however, upon inserting my new SIM (T-Mobile), I was not prompted to enter an unlock code. After speaking with Sprint again I was told that the actual unlock process would have to be completed on T-Mobile's end. So, I took the phone to T-Mobile and a representative attempted to unlock the phone but said he couldn't do it (The store was busy so all he tried to do was edit the APN settings, but he was unable to do so and quickly told me he would be unable to assist me further).
So pretty much I am sitting here with an unlock code, but no actual way (or knowledge) of how to use it to unlock the phone to work with T-Mobile. I feel like the answer is quite simple, but after looking through numerous forum posts I have not come across anyone with the same problem or a solution. I fear that my only remaining option is to root/s-off to unlock this phone. As someone who is not well versed in all things technical, I hope that there are other options for me to explore.
Any help at all is very much appreciated!
So pretty much I am sitting here with an unlock code, but no actual way (or knowledge) of how to use it to unlock the phone to work with T-Mobile. I feel like the answer is quite simple, but after looking through numerous forum posts I have not come across anyone with the same problem or a solution. I fear that my only remaining option is to root/s-off to unlock this phone. As someone who is not well versed in all things technical, I hope that there are other options for me to explore.
Any help at all is very much appreciated!
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