[HELP] [z7 max] Can't upgrade firmware

need help
when i went to upgrade my phone firmware from 1.31 to 1.64 i got this error message when my phone got restarted

[ht_tp://i.imgur.com/sMqCE7t.jpg]

please help, because i want to upgrade my phone andorid ver to lollipop

any help you give are welcomed :)