Hi,
I have a very frustrating problem. I have an NVIDIA Shield tablet that has been recalled due to a battery problem. I have the replacement tablet here and when I go through trying to set it up I do not see the backup of the old tablet as an available source to restore onto the new tablet.
I have verified that Android Device Manager is enabled AND that my old tablet shows up in my Google account. I can also locate the device from my Google account.
Even with all of that working, I still do not see my old tablet listed as a source to restore onto my new tablet. (I do see several other Android devices that I own in the list.)
I have attempted clearing the cache from Google Play Services but that did not work either. I also thought that maybe I was missing an update to Google Play Services but I can't seem to find it in the store.
Would appreciate any suggestions!
TIA!
I have a very frustrating problem. I have an NVIDIA Shield tablet that has been recalled due to a battery problem. I have the replacement tablet here and when I go through trying to set it up I do not see the backup of the old tablet as an available source to restore onto the new tablet.
I have verified that Android Device Manager is enabled AND that my old tablet shows up in my Google account. I can also locate the device from my Google account.
Even with all of that working, I still do not see my old tablet listed as a source to restore onto my new tablet. (I do see several other Android devices that I own in the list.)
I have attempted clearing the cache from Google Play Services but that did not work either. I also thought that maybe I was missing an update to Google Play Services but I can't seem to find it in the store.
Would appreciate any suggestions!
TIA!
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