New member here. I just got the phone today, and it's activated, running 5.0. When I check for an update, it shows that there is one, and I download the update. However, after the phone restarts to begin the update, it stops on the system installation screen (it says "error" very quickly, and the android falls over). When the phone restarts, it says that the update couldn't be installed. I've wiped the cache and have done a factory reset, but neither work. Any help would be much appreciated.
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