I thought it important to share this experience.
Background:
I purchased my tablet in Sept 2012, unlocked it, and after awhile, settled on a CleamRom version that hit the sweet spot and left it that way for 3 years. Recently I got curious about the current custom ROM's and, forgetting what I used to know, screwed up and soft-bricked the tablet. I recovered it by pushing the stock firmware back onto it, but that process relocked the tablet.
I tried the unlock tool for weeks but just kept getting the dreaded "network connectivity issue" error. I contacted Asus customer support, and to my surprise, they (EmmaZhang) tried to help. She said they reset something at the Asus database and to try again, unfortunately I had the same result.
I was told to get an RMA and send the tablet in (N American service center, Grapevine, TX), and with some reluctance, I did as advised. After about a week or so, I got an email with an invoice for 1 to replace the motherboard and I had to pay or they would send the tablet back. I had packed the tablet extremely well and was sure there was a mistake. Weeks of back and forth emails ensued, I won't get into the level of frustration I experienced with the different and frankly ignorant responses I received from them but I was told that the tablet would not boot to the OS, and the only way to proceed was to replace the motherboard, and I was constantly urged to pay the invoice amount or they would send the tablet back. I was also told emphatically that they do not help with unlocking a device (what's up with that EmmaZhang ?) Eventually, they got tired of my protests and sent the tablet back.
Guess what? The tablet boots just fine, it's exactly as it was when I sent it in, and to my surprise, the unlock tool worked first time, and I am happily running ZombiPop with 9000 Quadrant scores. What is my take on this? The level of incompetence and/or lack of communication would have to be so high that I can't believe it. I can only believe that this was a deliberate attempt to defraud me of 1, and I wonder how many times they've done this.
Believe want you want, but again, I thought it was important to bring this experience to light.
BTW during all this, I bought a very nice unit on EBay, rooted and unlocked, perfect condition with keyboard dock, charger, and original boxes. It now runs smoothly with the latest kang-twrp and ZombiPop RC1 and Quadrant scores of ~9000. I don't need 2 tablets so if interested, PM me. I'll be listing it on EBay in the next day or two for the same price I paid, 0 plus shipping.
Background:
I purchased my tablet in Sept 2012, unlocked it, and after awhile, settled on a CleamRom version that hit the sweet spot and left it that way for 3 years. Recently I got curious about the current custom ROM's and, forgetting what I used to know, screwed up and soft-bricked the tablet. I recovered it by pushing the stock firmware back onto it, but that process relocked the tablet.
I tried the unlock tool for weeks but just kept getting the dreaded "network connectivity issue" error. I contacted Asus customer support, and to my surprise, they (EmmaZhang) tried to help. She said they reset something at the Asus database and to try again, unfortunately I had the same result.
I was told to get an RMA and send the tablet in (N American service center, Grapevine, TX), and with some reluctance, I did as advised. After about a week or so, I got an email with an invoice for 1 to replace the motherboard and I had to pay or they would send the tablet back. I had packed the tablet extremely well and was sure there was a mistake. Weeks of back and forth emails ensued, I won't get into the level of frustration I experienced with the different and frankly ignorant responses I received from them but I was told that the tablet would not boot to the OS, and the only way to proceed was to replace the motherboard, and I was constantly urged to pay the invoice amount or they would send the tablet back. I was also told emphatically that they do not help with unlocking a device (what's up with that EmmaZhang ?) Eventually, they got tired of my protests and sent the tablet back.
Guess what? The tablet boots just fine, it's exactly as it was when I sent it in, and to my surprise, the unlock tool worked first time, and I am happily running ZombiPop with 9000 Quadrant scores. What is my take on this? The level of incompetence and/or lack of communication would have to be so high that I can't believe it. I can only believe that this was a deliberate attempt to defraud me of 1, and I wonder how many times they've done this.
Believe want you want, but again, I thought it was important to bring this experience to light.
BTW during all this, I bought a very nice unit on EBay, rooted and unlocked, perfect condition with keyboard dock, charger, and original boxes. It now runs smoothly with the latest kang-twrp and ZombiPop RC1 and Quadrant scores of ~9000. I don't need 2 tablets so if interested, PM me. I'll be listing it on EBay in the next day or two for the same price I paid, 0 plus shipping.
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