Anyone else have this issue with Bootloader Unlocking?

After speaking to Level 2 & Level 3 Support, I am still unable to Unlock Bootloader through Motorola's site. I am getting a message " Your device does not qualify for Bootloader Unlocking" so Motorola checked my IMEI and it does indeed qualify for Bootloader Unlocking so now I have to wait for Motorola Support to contact me with a resolution.

If so how did it play out and how long did it take to resolve?

Thanks in advance